City of Cincinnati Jobs

Join our team as a 311Cincy Call-TakerEmployee represents the City of Cincinnati to customers and is responsible for responding to and processing non-emergency requests for City services, problem resolution, and/or general information. Employee interacts with customers in person, by telephone, by e-mail, or in writing while maintaining a high level of customer satisfaction. Employee generally works in a call center type operation (the Emergency Communications Center) alongside staff who are r...

This employee assists in the planning, directing, managing, and overseeing of the activities and operations of the City's Emergency Communications Center (ECC), the 911 and 311 answering point for the City of Cincinnati, under general direction of the Emergency Communications Center Director or Deputy Director. Depending upon assignment, this employee may manage a section of the agency, such as an operational shift, training section, quality assurance and accreditation section, and so on. Wit...