EMS Dispatcher & Billing Specialist

Join our dynamic team as an EMS Communications and Billing Specialist, where you will play a vital role in ensuring seamless communication, accurate billing, and efficient dispatching for emergency medical services. This energetic position offers an exciting opportunity to work in a fast-paced environment, supporting first responders and healthcare providers by managing critical call intake, data entry, and billing processes. Your expertise will help deliver timely emergency responses and precise financial documentation, making a real difference in community health and safety.

<Responsibilities>

• Answer multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills.
• Manage incoming calls for emergency dispatch, triage, and non-emergency inquiries using GPS and GIS technology to locate incidents accurately.
• Perform detailed data entry of call information, medical terminology, and incident details into the system with high typing speed and transcription accuracy.
• Coordinate with law enforcement agencies and first responders through effective communication and conflict management techniques.
• Utilize analysis skills to review call logs, billing records, and dispatch data for accuracy and completeness.
• Handle billing processes by verifying insurance information, coding services appropriately, and processing payments efficiently.
• Maintain security protocols during data entry and ensure confidentiality of sensitive information at all times.

<Requirements>

• Proven EMT experience or background in emergency medical services is highly preferred.
• Familiarity with GIS (Geographic Information Systems), GPS technology, and multi-line phone systems is essential.
• Strong knowledge of medical terminology, first aid procedures, and law enforcement coordination enhances your effectiveness in this role.
• Excellent communication skills—both verbal and written—are crucial for clear interactions with team members, emergency responders, and patients.
• Demonstrated proficiency in typing, transcription, data entry, and negotiation skills to handle complex situations efficiently.
• Ability to manage conflict calmly while providing exceptional phone etiquette during high-pressure calls.
• Experience with dispatching protocols, security procedures, and analysis of call data will set you apart as a top candidate. Embark on a rewarding career where your skills directly impact community safety! We are committed to fostering a supportive environment that values your dedication to excellence in emergency communications and billing operations.

Send inquiry/resume to Chris Cebollero at chris.cebollero@emsteam.net