Technical Product Manager

Lexipol | Frisco, TX

Posted Date 11/05/2024
Description At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

Lexipol is seeking a seasoned, hands-on Technical Product Manager to drive product strategy and development on our SaaS-based Performance Reporting product for the public safety market. In this role, you will work with software developers and stakeholders to help develop product strategy, build new features, and execute technological initiatives for an established product with rapidly growing revenue. You will bridge the gap between engineering and stakeholders, transforming business concepts into functional product updates that deliver value to our customers, and translating technical jargon into business goals for an executive audience.  
  
Ideal candidates should combine knowledge of modern software development with best practices and business-driven prioritization to drive innovation and thrive in a fast-paced entrepreneurial environment. Successful candidates should be curious self-learners who thrive in a collaborative environment, know how to communicate up, down, and across an organization; pose thoughtful questions; and aren’t afraid to seek out answers proactively through data. This position is remote with occasional travel to the corporate office in Frisco, TX.

ROLE AND RESPONSIBILITIES: 
  • Help define the vision, strategy, and roadmap for Lexipol’s SHIELD Performance Reporting software solution within the context of the overall Lexipol portfolio 
  • Work across multiple teams and with external software developers to drive software development and deliver solutions that meet the needs of customers in a scalable, sustainable way across the customer base 
  • Document product requirements and write clear user stories to keep the team aligned and focused 
  • Become a subject matter expert and trusted advisor for the SHIELD Performance Reporting product 
  • Manage and report on milestones from start to finish, managing scope, ensuring quality, and driving on-time delivery 
  • Proactively identify, track, and clear risks and dependencies 
  • Follow a robust testing and release process for all deployments 
  • Scope and implement improvements and changes as required 
  • Ensure proper data collection and monitoring tools and dashboards are in place 
  • Communicate effectively with technical and non-technical stakeholders 
  • Ensure visibility of work and its status in our systems of record 
  • Conduct product update presentations and gather feedback and data on success metrics 
  • Ensure appropriate, regular cadence of communication across all stakeholders 
  • Guide timely escalation and/or negotiation up the chain when needed 
  
MINIMUM QUALIFICATIONS: 
  • 3+ years of experience driving software delivery from ideation to completion at an enterprise SaaS/PaaS organization 
  • 3+ years of experience working within an Agile framework (Kanban and Scrum) as a product owner, product manager, engineer, or subject matter expert  
  • Strategic thinker with experience balancing and prioritizing short-term solutions while keeping the long-term vision in mind 
  • Ability to effectively prioritize and organize work for self and others in a highly dynamic environment 
  • Technically proficient with a proven track record of working with engineering and non-technical teams alike 
  • Superior problem solving and troubleshooting skills and the ability to exercise sound judgment to manage issue resolutions 
  • Highly motivated, detailed individual with the proven ability to think creatively toward solving technical and structural problems with customer needs driving solutions 
  • Excellent oral and written communication skills to clearly explain complex issues, progress reports and technical roadmaps to a variety of audiences up to and including executive leaders across the organization 
  • Experience overcoming the challenges of managing projects with remote and global team members  
 
Preferred Qualifications 
  • Experience designing and/or configuring front end and backend SaaS products 
  • Experience delivering API-based data integrations 
  • UI/UX skills for mockups and rapid prototyping 
  • Experience using JIRA and Confluence 
  • Familiarity with public safety a strong plus 
  • Experience with data analysis and algorithms a strong plus 
  • Experience with AI a strong plus 
  • Preferred certifications in one or more: Agile Scrum Product Owner, Kanban, Scaled Agile, PMI-ACP 


EDUCATION AND EXPERIENCE:  

KEY PERFORMANCE OBJECTIVES:
  • Help develop and own the SHIELD product roadmap; measured by working with Senior Director of Product to create and ratify an Executive Leadership Team-approved strategic roadmap for the SHIELD product
  • Prioritize software development work to align resources with strategic roadmap objectives and milestones; measured by how closely delivered software product updates align with roadmap objectives
  • Ensure the Go To Market team has a clear understanding of effective product positioning in the market, competitive analysis, pricing, and other strategic information; measured by holding quarterly check-ins with the broader go to market team around these discussion points
1st YEAR TARGET OUTCOMES & RESULTS:
  • Ensure SHIELD is updated to integrate with an external partner (to be named after hire)
  • Ensure SHIELD UI/UX is updated to more closely resemble the rest of the Lexipol product platform
  • Ensure SHIELD is updated to feed data into centralized reporting dashboards to be actionable for Lexipol customers who subscribe to multiple products
  • Work with Senior Director of Product to deliver a risk evaluation framework derived from Risk Pool insurance claims data
EMPLOYEE VALUE PROPOSITION
  • The product team is a high-performance team focused on supporting public safety organizations with high quality technology products to enable organizational success. What you do here matters.
  • This is a role with an opportunity to lead projects as a foundational member of our SHIELD team.
  • You will have the opportunity to hone your influence and collaboration skills across the company.
  • This role reports to the Senior Director of Product Management, who will be your champion and offer mentorship to elevate your skills.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

Targeting base salary of $120,000 plus annual bonus.  

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training, and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1

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